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• Sites for Reference Sources
  Collection of links that library staff would find useful in conducting reference work.
• Bernie Sloan's Digital Reference Pages
  Several bibliographies, lists, papers, and reports on online or virtual or digital reference services.
• Minnesota Opportunities for Reference Excellence
  The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
• Cooperative Reference Service Policy Manuals
  Guidelines to help libraries create cooperative agreements to share reference services between institutions.
• Guidelines for Behavioral Performance of Reference and Information Services Professionals
  Criteria list to be used to evaluate the reference skills of library staff.
• Virtual Reference: Overrated, Inflated, and Not Even Real
  Article critical of chat and e-mail reference services in libraries.
• Management by Wandering Around: Reference Rovering and Quality Reference Service
  Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.